Logs

CRM sync attempts and audit trail for operator and worker actions.

CRM Sync

CreatedActionStatusCRM objectResponse
5/22/2026, 11:26:07 AMmessage_statussuccessLEAD-123{"ok":true,"received":{"client_id":"CRM-123","lead_id":"LEAD-123","channel":"viber","status":"manual_review","message":"Добрый день! Мы пытались с вами связаться.","timestamp":"2026-05-22T11:26:07.402939+00:00","action":null,"received_at":"2026-05-22T11:26:07.547235+00:00"}}
5/22/2026, 11:17:32 AMmessage_statussuccessLEAD-123{"ok":true,"received":{"client_id":"CRM-123","lead_id":"LEAD-123","channel":"whatsapp","status":"failed","message":"Добрый день! Мы пытались с вами связаться.","timestamp":"2026-05-22T11:19:13.297096+00:00","action":null,"received_at":"2026-05-22T11:19:13.576639+00:00"}}
5/22/2026, 10:14:54 AMmessage_statussuccessLEAD-123{"ok":true,"received":{"client_id":"12345","lead_id":"LEAD-123","channel":"whatsapp","status":"failed","message":"Добрый день, Иван! Мы пытались с вами связаться, но не смогли дозвониться. Напишите, пожалуйста, когда вам будет удобно поговорить.","timestamp":"2026-05-22T10:16:42.034807+00:00","action":null,"received_at":"2026-05-22T10:16:42.369736+00:00"}}
5/22/2026, 9:41:06 AMmessage_statussuccessLEAD-123{"ok":true,"received":{"client_id":"12345","lead_id":"LEAD-123","channel":"whatsapp","status":"need_auth","message":"Добрый день, Иван! Мы пытались с вами связаться, но не смогли дозвониться. Напишите, пожалуйста, когда вам будет удобно поговорить.","timestamp":"2026-05-22T09:41:06.215501+00:00","action":null,"received_at":"2026-05-22T09:41:06.417487+00:00"}}
5/22/2026, 9:08:11 AMmessage_statussuccessLEAD-123{"ok":true,"received":{"client_id":"12345","lead_id":"LEAD-123","channel":"whatsapp","status":"need_auth","message":"Добрый день, Иван! Мы пытались с вами связаться, но не смогли дозвониться. Напишите, пожалуйста, когда вам будет удобно поговорить.","timestamp":"2026-05-22T09:08:22.834610+00:00","action":null,"received_at":"2026-05-22T09:08:22.998932+00:00"}}
5/22/2026, 9:04:46 AMmessage_statussuccessLEAD-123{"ok":true,"received":{"client_id":"12345","lead_id":"LEAD-123","channel":"whatsapp","status":"need_auth","message":"Добрый день, Иван! Мы пытались с вами связаться, но не смогли дозвониться. Напишите, пожалуйста, когда вам будет удобно поговорить.","timestamp":"2026-05-22T09:04:53.022890+00:00","action":null,"received_at":"2026-05-22T09:04:53.180157+00:00"}}
5/22/2026, 9:01:24 AMmessage_statussuccessLEAD-123{"ok":true,"received":{"client_id":"12345","lead_id":"LEAD-123","channel":"whatsapp","status":"failed","message":"Добрый день, Иван! Мы пытались с вами связаться, но не смогли дозвониться. Напишите, пожалуйста, когда вам будет удобно поговорить.","timestamp":"2026-05-22T09:03:00.962781+00:00","action":null,"received_at":"2026-05-22T09:03:01.130099+00:00"}}

Audit

CreatedActorActionEntityDetails
5/22/2026, 11:26:07 AMworkerjob_finishedmessage_job:59747c38-2c54-451a-a749-49e3a6d18e8c{"status":"manual_review","error":"Viber adapter scaffold is ready, but production sending needs either a supported Viber Web session or a separate desktop UI automation runner with operator authorization."}
5/22/2026, 11:26:07 AMworkerjob_processingmessage_job:59747c38-2c54-451a-a749-49e3a6d18e8c{}
5/22/2026, 11:26:07 AMoperatorjob_retry_requestedmessage_job:59747c38-2c54-451a-a749-49e3a6d18e8c{}
5/22/2026, 11:17:32 AMworkerauto_fallback_job_createdmessage_job:59747c38-2c54-451a-a749-49e3a6d18e8c{"failed_job_id":"bdad5e10-243b-4ff8-aa91-f8813de4a231","channel":"viber","route":[{"channel":"whatsapp","status":"skipped","detail":"Already tried before current channel."},{"channel":"viber","status":"selected","detail":"Active account is available."}]}
5/22/2026, 11:17:32 AMworkerjob_finishedmessage_job:bdad5e10-243b-4ff8-aa91-f8813de4a231{"status":"failed","error":"WhatsApp UI timeout: Locator.wait_for: Timeout 45000ms exceeded.\nCall log:\n - waiting for locator(\"div[contenteditable='true'][role='textbox']\").last to be visible\n"}
5/22/2026, 11:17:32 AMworkerjob_processingmessage_job:bdad5e10-243b-4ff8-aa91-f8813de4a231{}
5/22/2026, 11:17:31 AMop_1webhook_call_failed_auto_receivedmessage_job:—{"phone":"+380932204919","call_status":"NO_ANSWER","channel":"whatsapp","route":[{"channel":"whatsapp","status":"selected","detail":"Active account is available."}]}
5/22/2026, 10:50:26 AMoperatorjob_marked_manuallymessage_job:c9fc7170-7c94-4187-af38-a5ded1fbdbb4{"status":"failed","note":"Marked by operator"}
5/22/2026, 10:50:23 AMoperatorjob_marked_manuallymessage_job:c9fc7170-7c94-4187-af38-a5ded1fbdbb4{"status":"failed","note":"Marked by operator"}
5/22/2026, 10:50:17 AMoperatormanual_viber_message_sentmessage:1{"phone":"+380955271398","client_id":2}
5/22/2026, 10:43:57 AMoperatorchannel_account_marked_activechannel_account:2{}
5/22/2026, 10:43:57 AMoperatorchannel_account_marked_activechannel_account:2{}
5/22/2026, 10:14:54 AMworkerjob_finishedmessage_job:c9fc7170-7c94-4187-af38-a5ded1fbdbb4{"status":"failed","error":"WhatsApp UI timeout: Locator.wait_for: Timeout 45000ms exceeded.\nCall log:\n - waiting for locator(\"div[contenteditable='true'][role='textbox']\").last to be visible\n"}
5/22/2026, 10:14:54 AMworkerjob_processingmessage_job:c9fc7170-7c94-4187-af38-a5ded1fbdbb4{}
5/22/2026, 10:14:53 AMoperatorjob_retry_requestedmessage_job:c9fc7170-7c94-4187-af38-a5ded1fbdbb4{}
5/22/2026, 9:41:06 AMworkerjob_blocked_by_account_statusmessage_job:c9fc7170-7c94-4187-af38-a5ded1fbdbb4{"account_id":1}
5/22/2026, 9:41:05 AMoperatorjob_retry_requestedmessage_job:c9fc7170-7c94-4187-af38-a5ded1fbdbb4{}
5/22/2026, 9:08:11 AMworkerjob_finishedmessage_job:c9fc7170-7c94-4187-af38-a5ded1fbdbb4{"status":"need_auth","error":"WhatsApp Web needs operator authorization."}
5/22/2026, 9:08:11 AMworkerjob_processingmessage_job:c9fc7170-7c94-4187-af38-a5ded1fbdbb4{}
5/22/2026, 9:08:11 AMoperatorjob_retry_requestedmessage_job:c9fc7170-7c94-4187-af38-a5ded1fbdbb4{}
5/22/2026, 9:08:06 AMoperatorchannel_account_marked_activechannel_account:1{}
5/22/2026, 9:04:46 AMworkerjob_finishedmessage_job:c9fc7170-7c94-4187-af38-a5ded1fbdbb4{"status":"need_auth","error":"WhatsApp Web needs operator authorization."}
5/22/2026, 9:04:46 AMworkerjob_processingmessage_job:c9fc7170-7c94-4187-af38-a5ded1fbdbb4{}
5/22/2026, 9:04:46 AMoperatorjob_retry_requestedmessage_job:c9fc7170-7c94-4187-af38-a5ded1fbdbb4{}
5/22/2026, 9:01:24 AMworkerjob_finishedmessage_job:c9fc7170-7c94-4187-af38-a5ded1fbdbb4{"status":"failed","error":"WhatsApp UI timeout: Locator.wait_for: Timeout 45000ms exceeded.\nCall log:\n - waiting for locator(\"div[contenteditable='true'][role='textbox']\").last to be visible\n"}
5/22/2026, 9:01:24 AMworkerjob_processingmessage_job:c9fc7170-7c94-4187-af38-a5ded1fbdbb4{}
5/22/2026, 9:01:24 AMop_1webhook_call_failed_receivedmessage_job:—{"crm_lead_id":"LEAD-123","call_status":"NO_ANSWER","channel":"whatsapp"}